About Law of Consumer Protection (Student Edition)
| Part 1 Introduction I.1 International Developments I.2 Consumer Protection in India I.3 Salient Features of the Consumer Protection Act, 2019 I.4 Competition Act, 2002 Part 2 The Consumer Protection Act, 2019 0.1 Preamble – Purpose and Nature 0.2 Preamble of the Act CHAPTER I PRELIMINARY 1. Short title, extent, commencement and application 2. Definitions 2.0 Definition Clause 2.1 Advertisement [Clause (1)] 2.2 Appropriate Laboratory [Clause (2)] 2.3 Branch Office [Clause (3)] 2.4 Central Authority [Clause (4)] 2.5 Complainant [Clause (5)] 2.6 Complaint [Clause (6)] 2.7 Consumer [Clause (7)] 2.8 Consumer Dispute [Clause (8)] 2.9 Consumer Rights [Clause (9)] 2.10 Defect [Clause (10)] 2.11 Deficiency [Clause (11)] 2.12 Design [Clause (12)] 2.13 Direct Selling [Clause (13)] 2.14 Director General [Clause (14)] 2.15 District Commission [Clause (15)] 2.16 E-commerce [Clause (16)] 2.17 Electronic Service Provider [Clause (17)] 2.18 Endorsement [Clause (18)] 2.19 Establishment [Clause (19)] 2.20 Express Warranty [Clause (20)] 2.21 Goods [Clause (21)] 2.22 Harm (Clause (22)] 2.23 Injury [Clause (23)] 2.24 Manufacturer [Clause (24)] 2.25 Mediation [Clause (25)] 2.26 Mediator [Clause (26)] 2.27 Member [Clause (27)] 2.28 Misleading Advertisement [Clause 28)] 2.29 National Commission [Clause (29)] 2.30 Notification [Clause (30)] 2.31 Person [Clause (31)] 2.32 Prescribed [Clause (32)] 2.33 Product [Clause (33)] 2.34 Product Liability [Clause (34)] 2.35 Product Liability Action [Clause (35)] 2.36 Product Manufacturer [Clause (36)] 2.37 Product Seller [Clause (37)] 2.38 Product Service Provider [Clause (38)] 2.39 Regulations [Clause (39)] 2.40 Regulator [Clause (40)] 2.41 Restrictive Trade Practice [Clause (41)] 2.42 Service [Clause (42)] 2.43 Spurious Goods [Clause (43)] 2.44 State Commission [Clause (44) 2.45 Trader [Clause (45)] 2.46 Unfair Contract [Clause (46)] 2.47 Unfair Trade Practice [Clause (47)
CHAPTER II CONSUMER PROTECTION COUNCILS 3. Central Consumer Protection Council 4. Procedure for meetings of Central Council 5. Objects of Central Council 6. State Consumer Protection Councils 7. Objects of State Council 8. District Consumer Protection Council 9. Objects of District Council CHAPTER III CENTRAL CONSUMER PROTECTION AUTHORITY 10. Establishment of Central Consumer Protection Authority 11. Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners 12. Vacancy, etc., not to invalidate proceedings of Central Authority 13. Appointment of officers, experts, professionals and other employees of Central Authority 14. Procedure of Central Authority 15. Investigation Wing 16. Power of District Collector 17. Complaints to authorities 18. Powers and functions of Central Authority 19. Power of Central Authority to refer matter for investigation or to other Regulator 20. Power of Central Authority to recall goods, etc. 21. Power of Central Authority to issue directions and penalties against false or misleading advertisements 22. Search and seizure 23. Designation of any statutory authority or body to function as Central Authority 24. Appeal 25. Grants by Central Government 26. Accounts and audit 27. Furnishing of annual reports, etc. CHAPTER IV CONSUMER DISPUTES REDRESSAL COMMISSION 28. Establishment of District Consumer Disputes Redressal Commission 29. Qualifications, etc., of President and members of District Commission 30. Salaries, allowances and other terms and conditions of service of President and members of District Commission 31. Transitional provision 32. Vacancy in office of member of District Commission 33. Officers and other employees of District Commission 34. Jurisdiction of District Commission 35. Manner in which complaint shall be made 36. Proceedings before District Commission 37. Reference to mediation [Prior to substitution by Mediation Act, 2023] 38. Procedure on admission of complaint 39. Findings of District Commission 40. Review by District Commission in certain cases 41. Appeal against order of District Commission 42. Establishment of State Consumer Disputes Redressal Commission 43. Qualifications, etc., of President and members of State Commission 44. Salaries, allowances and other terms and conditions of service of President and members of State Commission |
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